Senior Manager, Moderation Escalations
Gurugram, Haryana, India
Posted 4 hours ago
Last seen 4 hours ago
Active
full-time
Safety Operations
6-12 yea
Job Summary
Lead global moderation escalation teams at Roblox, transforming incident management into a proactive safety engine. This pivotal role involves shaping online safety strategy, leveraging data and AI, and collaborating across Product and Engineering to protect millions of users worldwide.
About this job
As the Senior Manager of Global Moderation Escalations, you will be the global architect of crisis and escalation response, leading specialized teams across multiple regions. You will transform real-time incident management into a proactive safety engine, bridging Product, Engineering, and Executive Leadership to steer strategy. This role focuses on protecting millions of users daily and shaping the future of online safety.
Requirements
- Bachelor's degree in business, operations, or a related field
- 6-12 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on incident management.
- 6+ years experience managing people to include coaching and development.
- Strong program management skills, with experience leading projects at scale.
- Experience developing processes to improve operational efficiency.
- Experience using data and AI tools to lead and speed up decision-making.
- Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces.
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