Active
full-time
Safety Operations (Non-Tech)
Job Summary
Join Roblox as a Social Media Analyst to shape the future of human interaction by translating social data into strategic insights. Leverage your expertise to forecast trends, analyze sentiment, and inform product development for a global community.
About this job
As a Social Media Analyst, you will be a strategic researcher leveraging social data to translate real-time and long-term shifts in user perception and behavior into actionable insights. You will perform deep-dive analysis, track sentiment, and forecast trends to inform Roblox's immediate response and long-term product roadmap. This role involves sophisticated investigation skills to validate online trends and synthesize community feedback.
Requirements
- 5+ years of experience in a fast-paced technology company, with a focus on customer support or social media operations.
- 5+ years of experience leveraging social media and web based content for trends, analysis and insight to enable and inform internal stakeholders.
- A proven track record of supporting complex, cross-functional programs.
- Expertise in social media listening and support tools, with the ability to create clear reporting, actionable insights, and effective escalation paths.
- Experience working with online communities and a strong understanding of how to align on requirements with other operational teams.
- A comprehensive understanding of internal escalations, crisis management and customer experience principles.
- The ability to thrive in a dynamic, high-growth environment and drive results.
Benefits & Perks
- Cabs will be provided for 2pm-10:30pm IST shift.
- Hybrid work schedule: onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday.
Apply for this position
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