Shift Lead (Key Holder)

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

• Create Unforgettable Guest Moments

• Greet guests with energy and invite them into an exciting, welcoming environment

• Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up

• Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

•  Be a Tech & Experience Expert

• Master our proprietary tech and keep gear calibrated

• Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests

• Communicate with management and tech support when issues arise, clearly and quickly 

• Keep Things Running Smoothly

• Maintain a spotless, high-energy store that meets Sandbox VR standards

• Sanitize gear thoroughly and display materials/gift cards to brand expectations

• Prepare iPads, body trackers, and gear before and after every session 

• Shift Leadership & Coaching

• Open/close the store, manage daily audits, break schedules, and labor spend

• Run shift check-ins, coach in real time, and train new hires

• Ensure team performance, morale, and guest service standards remain high

• Egoless & Coachable: You take feedback well and pitch in wherever needed

• Adaptable & Proactive: You’re resourceful, self-driven, and good with change

• Team-Focused: You stay positive and celebrate group wins

• Reliable: On time, in uniform, and ready to shine

• Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs

• Weekend Availability: Required

• Leadership: 1+ year in retail/hospitality leadership

• Paid sick time + 401(k) match

• Commuter benefits (transit + parking)

• Referral bonuses + employee discounts

• Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

- 1+ year in retail/hospitality leadership experience - Ability to create unforgettable guest moments - Proficiency in proprietary tech and gear calibration - Skill in troubleshooting issues smoothly and providing real-time updates - Capability to maintain a spotless, high-energy store - Experience with opening/closing store, managing daily audits, break schedules, and labor spend - Ability to run shift check-ins, coach in real time, and train new hires - Adaptable, proactive, egoless, coachable, and team-focused - Physically able to be on feet, lift up to 40 lb, and use stairs occasionally - Weekend availability required