Operations Manager

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Scientific Games is seeking a highly motivated and experienced Operations Manager to oversee and optimize the daily operations of a mission-critical lottery client environment. This individual will be responsible for ensuring operational excellence, system health, service delivery, efficiency, quality, and adherence to company standards while serving as the primary point of accountability for the overall performance of the solution. The Operations Manager will lead a local support team, coordinate with centralized operational and technical groups, and drive continuous improvement initiatives that support customer success and the company's strategic objectives within the gaming and lottery industry.

Job Responsibilities:

• Manage and supervise daily operational functions across various departments, including production, logistics, and quality control, to ensure smooth workflows and timely delivery.
• Develop, implement, and monitor operational policies, procedures, and performance metrics to enhance efficiency and productivity.
• Lead and mentor a team of operational staff, including hiring, training, performance evaluations, and fostering a positive and productive work environment.
• Identify areas for process improvement and implement solutions to optimize resource utilization, reduce costs, and increase overall operational effectiveness.
• Collaborate with other departments, such as sales, product development, and finance, to align operational strategies with broader business objectives.
• Ensure compliance with all relevant regulatory requirements, company policies, and industry standards, particularly within the gaming sector.
• Manage operational budgets, track expenditures, and report on financial performance to senior management.
• Oversee inventory management, supply chain logistics, and facilities maintenance to ensure optimal operational support.
• Address and resolve operational issues, customer complaints, and crises in a timely and effective manner.
• Prepare and present regular reports on operational performance, trends, and recommendations for improvement to upper management.

Job Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Minimum of 7 years of progressive experience in operations management, with at least 3 years in a leadership or supervisory role.
• Proven track record of successfully managing complex operations and driving process improvements.
• Strong understanding of operational best practices, lean manufacturing principles, and quality management systems (e.g., Six Sigma, ISO).
• Exceptional leadership, communication, and interpersonal skills with the ability to motivate and develop a high-performing team.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Proficiency in project management software and enterprise resource planning (ERP) systems.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Prior experience within the gaming, lottery, or technology-driven industries is highly desirable.
• Strong commitment to quality, safety, and operational excellence.

Qualifications

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field. Minimum of 7 years of progressive experience in operations management, with at least 3 years in a leadership or supervisory role. Proven track record of successfully managing complex operations and driving process improvements. Strong understanding of operational best practices, lean manufacturing principles, and quality management systems (e.g., Six Sigma, ISO). Exceptional leadership, communication, and interpersonal skills with the ability to motivate and develop a high-performing team. Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making. Proficiency in project management software and enterprise resource planning (ERP) systems. Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Prior experience within the gaming, lottery, or technology-driven industries is highly desirable. Strong commitment to quality, safety, and operational excellence.