IT Support / HelpDesk Tier 1/2 Analyst

Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

SciPlay is a leading developer and publisher of free-to-play digital games for mobile and web platforms, entertaining millions of players around the world every day.
We are looking for an IT Analyst with a service mindset, curiosity, and strong technological orientation. You will provide front-line technical support to end users across hardware, software, and access issues, resolving requests within SLAs and offering remote or hands-on help. The role includes adopting company-specific platforms, including AI-enabled tools that improve support and productivity.

Key Responsibilities:

• Provide 1st and 2nd level remote or on-site IT support as the link between the IT department and users.
• Support Windows, Ubuntu/Linux, and macOS computers, printers, mobile devices, and peripherals.
• Install, configure, and maintain end-user devices, including imaging, patching, and software deployment.
• Handle user account, access, and permission requests according to security and ITSM procedures.
• Maintain meeting rooms, audio/visual equipment, and collaboration technologies.
• Work with System and Network Administrators to support local office infrastructure.
• Manage the IT asset database, hardware inventory, and device lifecycle.
• Onboard new employees, including device setup and tool orientation.
• Write and maintain technical procedures, knowledge articles, and FAQs.
• Follow ITSM processes: Incident, Request, Problem, Knowledge, Configuration, and Change Management.
• Undertake project work independently and report progress back to stakeholders.
• Use approved AI and automation tools responsibly to improve troubleshooting, documentation, and productivity, while protecting company data.
• Identify opportunities to improve IT support through automation and modern tools.

Requirements:

• Experience in 1st/2nd level end-user IT support.
• Hands-on experience with Windows, macOS, and Linux.
• Good working knowledge of ITSM processes and ticketing systems.
• Strong problem-solving, communication, and customer-service skills.
• Fluent English and Hebrew.

Nice to Have:

• Experience with device management and imaging tools.
• Familiarity with scripting or automation.
• Experience with AI-enabled tools.
• ITIL v4 or v5 Foundation qualification.

Qualifications

Experience in 1st/2nd level end-user IT support. Hands-on experience with Windows, macOS, and Linux. Good working knowledge of ITSM processes and ticketing systems. Strong problem-solving, communication, and customer-service skills. Fluent English and Hebrew.