Live Operations Manager

- Execute on the Live Operations strategy and events for an RPG product, focusing on player engagement, retention, session frequency, and long-term player satisfaction. - Deliver a complete Live Ops content calendar, including events, seasonal content, community activations, and engagement-driving features for a new game title. - Actively provide suggestions for tools requirements and improvements resulting in Live Ops efficiencies and effectiveness. - Work closely with Economy Designers to determine and tune content, rewards, event incentives, and player motivations while maintaining a healthy game economy. - Collaborate cross-functionally with Game Design, Product, Analytics, Community, Customer Relations, QA, Art, and Engineering teams to achieve Scopely goals and ensure engaging new content and events are delivered to the highest quality. - Work closely with the Analytics team to perform extensive game performance reviews, A/B tests, cohort trends, engagement funnels, and identify areas of opportunity to improve retention and participation KPIs. - Monitor and optimize key business metrics including DAU, retention, session length, event participation, social engagement, and event completion rates against business targets. - Analyze player sentiment, behavioural trends, and event performance to support player excitement, collection goals, and long-term content cadence. - Perform competitor analysis and stay up to date with industry trends, market benchmarks, and emerging best practices. - Proven track record of delivering results in player engagement on market leading products, preferably RPG or collection RPG titles. - Experience with A/B testing initiatives to maximize feature KPIs. - Excellent interpersonal skills, outstanding written/oral, organizational, analytical skills, and attention to detail. - Strong understanding of player motivations, retention systems, reward psychology, and event-driven engagement loops, with a passion for creating fun, compelling and addictive user experiences. - Self-sufficient, resourceful, and keen on operational efficiency with limited resources. - Goals driven and has an understanding of mobile KPI metrics, preferably on collection RPGs, and how to improve KPIs through Live Ops strategies. - Strong communication skills to coordinate effectively with partner teams. - Strong excel / spreadsheet skills; familiarity with analytics and Live Ops tooling via schema tables is a plus. - Team first mentality with a proactive, creative, and entrepreneurial approach. - Self-motivated, entrepreneurial, creative and analytical. BA/BS degree preferred. - Available to support Live Operations needs, including occasional weekend / after-hours coverage as required.