Active
Remote
full-time
Live Games Portfolio
Job Summary
Lead community strategy and operations for Marvel Strike Force, ensuring clear player communication and fostering engagement. This role drives player sentiment analysis and cross-functional collaboration to enhance the live-service game experience.
About this job
As the Manager, Community, you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations. You will own the execution of the community strategy across channels, manage communication planning for launches and live-service beats, and ensure player sentiment and community context are reflected in how we engage our audience.
Requirements
- 5+ years of experience in community, social, or player engagement
- Experience managing community programs for live-service games
- Strong judgment in player communication, prioritization, and escalation handling
- Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience
- Strong written and editorial instincts with the ability to adapt tone to different player situations
- Experience translating player sentiment into actionable recommendations
- Data-informed mindset with experience using engagement and feedback signals to improve outcomes
- Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment
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