VIP Lead

- 4+ years experience in VIP account management for a mobile game or mobile product with a dynamic roadmap - Experience in revenue generation/sales campaigns - Solid experience supporting teams and working with multiple business units (customer support, developers, business, operations, etc.) to drive large projects focused on service and products with measured results - Highly organized, detail-focused, timely, and results-driven with a strong sense of ownership and accountability - Experience in mobile products and agile environments - Experience with marketing automation and CRM tools - Data-driven with an ability to understand trends and find ROI-positive solutions - Tremendous communications skills, including excellent written and spoken English - Passion for conflict resolution and problem-solving - Strong evidence of contributing to customer satisfaction, retention & engagement - Ability to analyze and draw conclusions from raw data - Creative impulses and the confidence to share ideas with teammates - Outgoing, likable, enthusiastic, and driven to achieve results