IT Support Engineer

Scorewarrior - System Administration Team

About Us
We are Scorewarrior, a "Great Place to Work" (officially!), with a 99% employee satisfaction rate. We're financially independent, highly profitable, and proud to have never made redundancies, a testament to our stability, culture, and long-term vision.

Our flagship title, Total Battle, is a top-10 mobile 4X strategy game that has grown its revenue by more than 25 times over the past five years. Our mission: excite and unite over one million players daily.

The Role
This is an internal IT support role (not application/product support). You'll help employees with their workplace IT environment—devices, operating systems, access, infrastructure, office equipment, and internal services—to ensure smooth daily operations.

Location
100% onsite in Limassol, Cyprus.

Scorewarrior provides full relocation support for you and your family: visas, flights, legalization on the island. Everything covered.

Your day-to-day tasks:

• Solve employee problems and handle IT support requests (ensure SLA compliance; escalate complex issues)

• Solve problems with the user’s OS (Linux, Windows, macOS) and software. Ensure smooth daily operations

• Purchase and maintain office equipment (IT asset lifecycle management, hardware procurement, inventory control)

• Provide technical guidance to help employees work more efficiently and use available self-service resources

• Maintain and improve internal IT documentation and knowledge base in Notion

• Administer access rights to general-purpose services (SaaS and self-hosted): Google Workspace, Youtrack, Git, Gitlab, Teamcity, DNS, LDAP and others.

• Onboard and offboard employees, operate hardware and software provisioning

To work, you will need:

• 2+ years of experience in 1st line and partially 2nd line of end-users (employees) support

• Knowledge of the English Language on at least B1 level (spoken and written)

• Admin experience with Windows, Linux, macOS

• Ability to diagnose PC issues, mass internet problems, or local network faults

• Experience with ticket system (FreshDesk, Jira, ServiceNow, Zendesk or analogues) and understanding of SLA and ticket prioritising

• Experience with IT asset inventory and tracking using tools such as Snipe-IT, GLPI, OCS Inventory, Jira Assets (Insight), or similar systems

A plus:

• Driver license

• Experience managing user access in corporate SaaS and internal systems, with a basic understanding of access control models (RBAC, group-based access, least privilege).

• Good knowledge of network technologies (TCP/IP, DNS, VPN).

• Aspiration in automating your work.

• Experience with PowerShell, Bash

• Basic knowledge of cloud infrastructure - GCP / Yandex Cloud / AWS / Azure

• Passion for games.

Why to join Scorewarrior

• Onsite work in Limassol, Cyprus: We aim to provide a comprehensive benefits package that supports both your professional growth and comfortable life in Cyprus. You will work from our modern offices in Limassol, surrounded by a highly professional and passionate team that truly enjoys what they do.

• Stable and transparent compensation, 13th salary, a bonus after successfully passing probation

• Additional paid days (sick leaves, Christmas holidays, corporate conferences and events)

• Full relocation coverage for you and your family, if not in Cyprus yet

• Monthly allowance for preschool, school, and university expenses for employees’ children

• Access to courses, learning platforms, and professional resources

• Company-funded professional and language courses, books, and certifications

• Access to gyms and sports facilities via SportBenefit

• Private health insurance for you and your family members