// Open Role at Side (PTW)
Join Side (PTW) as a Player Support Executive in Kuala Lumpur, offering crucial customer and technical support to gamers via various online platforms, while utilizing your fluent English and Mandarin skills.
• Providing customer support and technical issue resolution via email, chat, social media and
other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while
addressing frequent start and stops from emails, social media interactions and other online
platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile
app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team
members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa
• Report and minutes writing in English or Chinese
Requirements
• English (fluent), or Mandarin (fluent, native)
• Requires towork on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and
PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or
those without customer service experience and gaming experience
Benefits
Medical Reimbursement, transport allowance
English (fluent), or Mandarin (fluent, native); Requires to work on weekends and public holidays with a fixed schedule; Strong in both written and communicating in English; Ability to deliver excellent customer service quality utilizing soft skills; Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support; Ability to solve and analyse information accurately with appropriate speed and guidelines; Team player; Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience