Senior Games User Researcher

About the Hiring Team

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.

We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

What the Role Entails

Tencent is looking for an experienced Senior Games User Researcher in LA to join Checkpoint, an established team to make better games and elevate user research in its second party games studios.

As well as leading research initiatives across several games you will nurture stakeholder relationships, run operations for the UXR lab in LA, and contribute to elevating the team’s overall research practice; while remaining connected with the majority of the team based in London, UK. Joining Tencent Games, you will work alongside award winning studios, making some of the most popular games in the world. Your mission will be to support these studios to deliver on their intended experience by providing timely insights from members of their target audience.

This is a great opportunity to work across many genres, strengthen our LA function, and help us achieve greater impact across the organisation.

Please note that this opportunity requires you to be in our Playa Vista office full time. Most of our research is conducted in person, in a dedicated lab.

What You Will Be Doing

• Build relationships across the organizations to drive relevant and impactful research.
• Work with studios and external producers to establish their titles’ research strategy.
• Partner with our Consumer Insights team to form a comprehensive view of the games and provide holistic insights.
• Deliver research end-to-end, from goals setting to report delivery using whatever method you see fit, on PC and mobile titles.
• Mentor and develop our Junior Researcher in LA.
• Maintain our LA operations, making sure everything is in place to run research at pace.
• Engage with the rest of the Checkpoint user research team to maintain a common culture and ways of working.

Who We Look For

• You have several years of hand-on experience delivering user research projects in the entertainment field, preferably in video games (PC, console, and mobile), preferably in-person in LA.
• Self-starter and independent, we can rely on you even if your team is on the other side of the world; yet keen to remain culturally connected with the rest of the team.
• You are a keen gamer, up to date with a variety of genres and business models.
• Good communicator, you can express complex ideas effectively, both verbally and in writing.
• You are passionate about games user research and helping teams build the best possible experience for their audience.
• You probably studied human-computer interaction, psychology, sociology or a field with a relevant focus on qualitative research.
• You have experience working with analytics, telemetry, quantitative, and survey data

Location State(s)

US-California-Los Angeles

The expected base pay range for this position in the location(s) listed above is $127,100.00 to $297,000.00 per year. Actual pay may vary depending on job-related knowledge, skills, and experience. Employees hired for this position may be eligible for a sign on payment, relocation package, and restricted stock units, which will be evaluated on a case-by-case basis. Subject to the terms and conditions of the plans in effect, hired applicants are also eligible for medical, dental, vision, life and disability benefits, and participation in the Company’s 401(k) plan. The Employee is also eligible for up to 15 to 25 days of vacation per year (depending on the employee’s tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Your benefits may be adjusted to reflect your location, employment status, duration of employment with the company, and position level. Benefits may also be pro-rated for those who start working during the calendar year.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Several years of hands-on experience delivering user research projects in the entertainment field, preferably video games (PC, console, mobile), ideally in-person. Self-starter and independent, able to work effectively while remaining culturally connected with a distributed team. A keen gamer, up to date with a variety of genres and business models. Excellent communication skills, able to express complex ideas effectively verbally and in writing. Passion for games user research and helping teams build optimal experiences for their audience. Academic background in Human-Computer Interaction, Psychology, Sociology, or a related field with a focus on qualitative research. Experience working with analytics, telemetry, quantitative, and survey data. Ability to build relationships across organizations to drive impactful research. Capability to work with studios and external producers to establish research strategies. Experience partnering with Consumer Insights teams to provide holistic insights. Proficiency in delivering end-to-end research, from goal setting to report delivery. Ability to mentor and develop junior researchers. Experience maintaining UXR lab operations to run research at pace.