Business Intelligence Manager
San Francisco, CA, US•Seattle, WA, US•New York, NY, US•Los Angeles, CA, US•Irvine, CA, US
Posted 7 hours ago
Last seen 7 hours ago
Active
full-time
Customer Trust
$81,600 - $142,800 USD Annually
Job Summary
Join Twitch as a Business Intelligence Program Manager to drive data-driven decisions for Customer Trust, owning critical data infrastructure, reporting, and financial analysis. Leverage your SQL and data visualization expertise to provide actionable insights and optimize operational performance in a dynamic, high-impact environment.
About this job
As the Business Intelligence Program Manager, you will join a high-impact team responsible for Twitch's Customer Trust (CT) data infrastructure, operational reporting, analytical insights, and dashboards. You will translate operational data into clear insights to help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX), and manage CT’s financial operations including expenses and workforce management.
Requirements
- 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment
- Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)
- Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making
- Experience with cost modeling, demand forecasting, or workforce management analytics
- Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners
- Experience in Trust & Safety, content moderation, customer experience operations, or platform integrity (Bonus)
- Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning (Bonus)
- Experience quantifying the impact of automation or AI initiatives on operational volumes and costs (Bonus)
- Comfort with ambiguity; ability to structure undefined data problems into clear analytical frameworks (Bonus)
Benefits & Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
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