Business Intelligence Manager

- Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX. - Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers. - Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations. - Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure. - Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders. - 3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment. - Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar). - Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making. - Experience with cost modeling, demand forecasting, or workforce management analytics. - Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners.