// Open Role at Twitch
Join Twitch's Revenue team as a Customer Success Manager, driving advertising revenue through expert client management, media planning, and campaign execution for digital advertising solutions.
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
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As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.
We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.
You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
Campaign Management:
Client Management:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9305
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
US, CA, San Francisco - Annually
$101,600—$177,800 USD
US, NY, New York - Annually
$101,600—$177,800 USD
US, WA, Seattle - Annually
$92,400—$160,000 USD
US, CA, Los Angeles - Annually
$92,400—$160,000 USD
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
You will: - Work with finance on client approvals and revenue recognition. - Own pre-sale process related to media planning and internal IOs. - Serve as the client-facing point of contact for smooth execution and delivery. - Guide clients through internal purchasing tools. - Provide a high level of customer service for media plans and campaign operations. - Manage custom programs and sponsorships internally. - Lead custom content campaigns, ensuring asset distribution and delivery. - Kick-off campaigns with clients and manage timelines, assets, and optimization opportunities. - Assist in pre-sale pipeline management, reporting, and opportunity accuracy. - Work with Campaign Operations to troubleshoot live campaigns. - Maintain up-to-date knowledge of Twitch's site features and products. You have: - 4+ years of online media/planning experience. - Experience helping clients execute media campaigns. - Excellent written, presentation, and oral communication skills. - Excellent collaboration skills. - Ability to proactively troubleshoot and problem solve quickly. - Works well with others in a high-energy environment with minimal supervision. - Experience working with technical product teams.