Intern IT Technician

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! 

The Intern IT Technician is a member of Local IT Team and is responsible for delivering support for the local site employees.

Mission

The main and routine tasks of the Intern Intern Local IT Technician are to:

• Offer on-site and remote support to end users within the local responsibility
• Incidents and Requests management
• Ensure approved security, best practices and policies are being applied
• Provisioning and maintaining the employees’ work environment
• Maintaining the local meeting room configurations
• Provides hardware support for onsite events & meetings
• Support employees during equipment move
• Maintain the IT asset inventory

Training

• Relevant education in Information Technology or equivalent experience is an asset

Skills

• Great sense of customer service
• Great team spirit
• Good dexterity and ability to perform manual labor
• Good listening and communication skills
• Good organizational skills
• Ability to work effectively in a fast-paced changing environment
• Ability to work autonomously

Knowledge

• Expertise in PC and laptop support and latest hardware news
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Good English skills (spoken and written)
• Good knowledge of networking and cabling
• Basic understanding of SCCM / Intune and Active Directory (Azure / OnPrem)
• Knowledge of conferencing and multimedia equipment is an asset
• Scripting ability (batch files, PowerShell, etc.) is an asset
• Linux / MacOS knowledge is an asset
• Knowledge of ITIL methodologies is an asset

- Offer on-site and remote support to end users- Manage incidents and requests- Ensure approved security, best practices, and policies are applied- Provision and maintain employees’ work environments- Maintain local meeting room configurations- Provide hardware support for onsite events & meetings- Support employees during equipment moves- Maintain IT asset inventory- Relevant education in Information Technology or equivalent experience is an asset