Client Partner

ustwo is looking for an exceptional, high-impact Principal-level Client Partner to grow a portfolio of client relationships, each valued multiple millions. You'll own the commercial growth, strategic direction and overall health of your accounts, serving as a trusted advisor to senior client stakeholders.

The core mandate is horizontal growth. You'll take our product design, technology and strategy services into new business units, divisions and geographies within existing clients.
This is a hands-on growth role. Alongside leading established relationships, you'll network into assigned target accounts and run outbound activity into cold accounts, turning first conversations into long-term partnerships. You'll work closely with the Exec Director of Client Services & Growth, Growth, Marketing and our global Client Partner community.

Key Responsibilities

Account Leadership & Horizontal Growth

• Horizontal account growth: Proactively identify, shape and close new workstreams by extending ustwo's services across divisions, business units, regions and brands within existing clients.
• Portfolio & P&L ownership: Be accountable for revenue, profitability and forecasting across accounts valued at multiple millions with a clear plan to grow each one.
• Account planning: Build and maintain account plans that map the client organisation, its decision-makers and budget holders, and the whitespace where ustwo can add value.
• Executive relationships: Act as the primary strategic partner for VP to Director-level stakeholders, and build new relationships with adjacent leaders beyond your day-to-day contacts.
• Strategic leadership & value delivery: Partner with leads across Strategy, Technology, Product, Delivery and Design to deliver high-quality work with commercial rigour.
• Global Collaboration: Collaborate with ustwo’s global leadership and Client Partner community to leverage global studio talent, share best practices, and drive continuous improvement.

New Business & Outbound Growth

• Networking into target accounts: Use your network, referrals, events and warm introductions to open new doors within assigned target accounts across our five verticals.
• Outbound into cold accounts: Run consistent, targeted outbound activity (research, personalised outreach, follow-up sequences) to engage cold accounts where ustwo has no existing relationship.
• Pipeline building: Build and manage a pipeline of new opportunities aligned with ustwo's commercial priorities and your assigned verticals.
• Early-stage conversations: Lead first meetings and discovery with senior decision-makers, qualify opportunities, and bring in studio leadership and specialists at the right moment.
• Account-based marketing: Partner with Marketing on campaigns, events, thought leadership and account-based initiatives that warm up target accounts.
• Market insight: Develop a point of view on your verticals' challenges and industry trends, and use it to shape outreach and proposals.
• Tools & reporting: Keep CRM data, pipeline forecasting and commercial reporting accurate, and use AI-enabled tools to sharpen research and prospecting.

About You

• 10+ years in client services, account leadership or business development within a digital agency, consultancy or design and technology environment.
• A track record of managing and growing client accounts valued at multiple millions annually, including growing accounts from the lower end of that range to the upper end.
• Demonstrated success expanding services horizontally into new business units, divisions or geographies, within existing clients and in newly won organisations.
• Proven experience networking into target accounts and turning introductions into qualified opportunities with senior decision-makers.
• Hands-on experience running outbound activity into cold accounts, and comfort owning that activity yourself rather than handing it off.
• Strong commercial judgement across revenue forecasting, margin, risk, pipeline management and opportunity qualification, using CRM tools such as Pipedrive or Salesforce.
• Solid understanding of digital product development, human-centred design and technology transformation.
• A skilled communicator, facilitator and negotiator who builds trust quickly and collaborates well with multidisciplinary teams.
• Inspiring, inclusive team lead who thrives on collaborating with multidisciplinary digital specialists to deliver tangible business outcomes.
• Able to rapidly understand client contexts, build relationships quickly, and deliver impact with minimal onboarding.
• Curious, proactive and self-directed, with a hands-on approach to execution.

Details & Benefits

Why ustwo?
At ustwo, commercial growth isn't just about winning work. It's about building trusted partnerships with organizations that share our ambition to create products and services with lasting impact. If you enjoy opening doors, connecting people and helping shape meaningful client relationships, we'd love to hear from you.

Compensation and benefits
The base salary for this role ranges from $155,000 to $190,000, and could vary depending on your personal experience, skillset, market knowledge, and internal benchmarking. As a BCorp Certified organisation we benchmark our salaries regularly against competitive market data, so these ranges are subject to change.

Additionally, with a personal and team growth target to contribute to, the role of Client Partner will receive an annual commission bonus. Targeted at an initial 15% of your base salary, those who exceed targets both personally and collaboratively will receive an uncapped bonus.

Lastly, all full-time employees are eligible for the following benefits: 

• Fully paid Medical, Vision, and Dental coverage
• 401k with up to 5% company matching
• 20 Days PTO 
• Up to 15 additional closed days per year, including the last week of the year
• Hybrid working model
• Transit and Health FSA programs
• Citibike membership
• One Medical and Talkspace Memberships
• 16 weeks of paid parental leave
• Annual Learning & Development Budget
• Monthly Wellness & Cell Phone Contributions

Location
This is a hybrid role based in New York City. The role requires regular in-person collaboration with peers and clients, alongside travel within the US and occasionally internationally as needed.

Given the global scale of this account, regular international travel across Europe and to the United States will be required to build deep relationships and oversee key strategic initiatives. 

ustwo is committed to making a measurable positive impact on people’s everyday lives. We are an equal opportunity employer and value diversity at our company. We believe diverse teams help us make better products and we actively hire for cultural growth. We welcome people of all ages, stories and backgrounds. We provide everyone with equal access to professional development.

- 10+ years in client services, account leadership or business development within a digital agency, consultancy or design and technology environment. - Track record of managing and growing client accounts valued at multiple millions annually. - Demonstrated success expanding services horizontally into new business units, divisions or geographies. - Proven experience networking into target accounts and turning introductions into qualified opportunities with senior decision-makers. - Hands-on experience running outbound activity into cold accounts. - Strong commercial judgement across revenue forecasting, margin, risk, pipeline management and opportunity qualification, using CRM tools. - Solid understanding of digital product development, human-centred design and technology transformation. - A skilled communicator, facilitator and negotiator. - Inspiring, inclusive team lead. - Able to rapidly understand client contexts, build relationships quickly, and deliver impact with minimal onboarding. - Curious, proactive and self-directed, with a hands-on approach to execution.