Director of Production

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…

The Director of Production owns the "How" for Marvel Contest of Champions including the plan, cadence, and quality by which the game ships, from build through test and release. Product owns the "Why" and Game Direction owns the "What"; Production turns both into shipped work at a predictable cadence and a known level of quality, and holds the final call on whether a release goes out. QA and Release Management report into this role, along with the Development Directors embedded across the live, core, specialist and art pipeline teams.

This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

Key Accountabilities:

• Own one delivery plan across live and core work that other disciplines price and build against.
• Establish and improve the studio's delivery methods, tooling and quality gates.
• Own the quality bar and hold go / no-go on every release; QA and Release Management report into thise role.
• Own external development: partner scopes, SLAs, outsourcing budgets and vendor performance.
• Lead capacity, headcount and delivery-cost planning, kept aligned to the commercial plan.
• Balance delivery output against team health to hold business outcomes.

Leadership and Communication:

• Owner of the Production team; member of the game leads group and studio senior leadership.
• Mentors the Production discipline and the QA and Release craft owners; runs 1:1s, hiring, onboarding and reviews.
• Partners across Product, Live Service, Game Direction, Core Development, Art, Tech and UX, and with People, Resource Management and Finance on planning.
• Brings the delivery position into senior forums in a form leadership can act on, including the version people would rather not hear.
• Works with the Product and Live Design leads to reach one agreed delivery position, and champions the organisational changes the model needs.
• Anticipates delivery and business risk early and reallocates capacity to hold priorities.

Delivery, Quality and Release:

• Owns capacity, scoping, sequencing, dependencies and risk end to end; names single points of failure and their cover.
• Owns the trade-off when scope grows against a fixed date, bringing options to cut, move or add so the date and quality bar do not move by accident.
• Ultimately accountable for quality; a QA Lead owns test strategy, standards, tooling and the escape rate day to day.
• Drives quality in at source: developer testing, code-review standards and automated regression with a CI merge gate.
• Owns the release train, store submission and certification, and the hotfix and rollback runbook.
• Holds go / no-go against a defined release bar (crash-free rate, ANR, severity thresholds) that protects the live player experience.
• Drives AI-assisted delivery and QA tooling where it improves throughput and predictability.

Resource Management:

• Responsible for the delivery, headcount and outsourcing budget for the game, kept aligned to commercial targets.

• Allocates delivery capacity across the live, core, specialist and art pipeline teams.

• Protects the capacity ringfenced for roadmap development so live demands do not erode it.

• Bachelor's degree or higher, with a specialization in production, delivery, engineering management or a related discipline.

• Strong grasp of the technologies behind game development, with their capabilities and limits.

• 10+ years in games or entertainment development and production, with 5+ years leading, in a mid or large studio.

• 7+ years in a product development role; shipped at least one title through the full cycle, including live production.

• Direct experience across concept, pre-production, production and live production, and of managing QA, release and external partners on a live-service title.

• Transformative leadership style that grows and mentors teams; strong written and oral communication with solid presentation skills.

• Extended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.

• DEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.

• Flexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.

• RRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.

• Commuter Benefit: we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.

• PTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.

• Employee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.

Excited by this opportunity? Kabam is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn’t perfectly match the listed requirements we encourage you to apply anyways - you could be a great fit for this or other positions.

We invite you to apply now and start the conversation with us. Together, we can create and support some of the best games ever made and entertain the world!

About Kabam

Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to players around the world.

Kabam’s games, Marvel Contest of Champions, Shop Titans, and more have generated hundreds of millions of downloads and have received multiple awards including Apple’s Editor’s Choice and Google Play’s Best Game of the Year.

Founded in 2006, Kabam has studios and offices in Vancouver & Montreal in Canada, and Los Angeles & San Francisco in the United States. Kabam is a wholly-owned subsidiary of Netmarble Games.

Kabam is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Own one delivery plan across live and core work that other disciplines price and build against.Establish and improve the studio's delivery methods, tooling and quality gates.Own the quality bar and hold go / no-go on every release; QA and Release Management report into thise role.Own external development: partner scopes, SLAs, outsourcing budgets and vendor performance.Lead capacity, headcount and delivery-cost planning, kept aligned to the commercial plan.Balance delivery output against team health to hold business outcomes.Owner of the Production team; member of the game leads group and studio senior leadership.Mentors the Production discipline and the QA and Release craft owners; runs 1:1s, hiring, onboarding and reviews.Partners across Product, Live Service, Game Direction, Core Development, Art, Tech and UX, and with People, Resource Management and Finance on planning.Brings the delivery position into senior forums in a form leadership can act on, including the version people would rather not hear.Works with the Product and Live Design leads to reach one agreed delivery position, and champions the organisational changes the model needs.Anticipates delivery and business risk early and reallocates capacity to hold priorities.Owns capacity, scoping, sequencing, dependencies and risk end to end; names single points of failure and their cover.Owns the trade-off when scope grows against a fixed date, bringing options to cut, move or add so the date and quality bar do not move by accident.Ultimately accountable for quality; a QA Lead owns test strategy, standards, tooling and the escape rate day to day.Drives quality in at source: developer testing, code-review standards and automated regression with a CI merge gate.Owns the release train, store submission and certification, and the hotfix and rollback runbook.Holds go / no-go against a defined release bar (crash-free rate, ANR, severity thresholds) that protects the live player experience.Drives AI-assisted delivery and QA tooling where it improves throughput and predictability.Responsible for the delivery, headcount and outsourcing budget for the game, kept aligned to commercial targets.Allocates delivery capacity across the live, core, specialist and art pipeline teams.Protects the capacity ringfenced for roadmap development so live demands do not erode it.Bachelor's degree or higher, with a specialization in production, delivery, engineering management or a related discipline.Strong grasp of the technologies behind game development, with their capabilities and limits.10+ years in games or entertainment development and production, with 5+ years leading, in a mid or large studio.7+ years in a product development role; shipped at least one title through the full cycle, including live production.Direct experience across concept, pre-production, production and live production, and of managing QA, release and external partners on a live-service title.Transformative leadership style that grows and mentors teams; strong written and oral communication with solid presentation skills.