Service Delivery Coordinator

Join Aristocrat as a Service Delivery Coordinator and be part of a highly skilled team committed to providing world-class service. At Aristocrat, we focus on enhancing life’s enjoyment through the influence of play. Our mission reflects dedication to innovation and outstanding performance. As a SDC, you will ensure smooth service delivery, manage logistics, and improve the customer experience. This role places you at the core of our operations, working closely with multiple teams to reach accomplish goals and implement solutions that meet our standards.

What You'll Do

• Be one of the primary coordination contacts for customers when scheduling services at casino locations. Evaluate workforce requirements, regulatory notifications, resource travel time, site readiness, dependencies, and expected service duration to develop an executable delivery plan.
• Partner with a regional POD team to arrange on-site service coordination and transportation, prioritize tasks, assess risks, and meet customer commitments.
• Use Remedy, Retriever, Salesforce Service Cloud (FSL), Salesforce, and applicable ERP tools to coordinate work, maintain accurate records, and provide collaborators with timely information needed for execution and decision-making.
• Coordinate game transportation with outside carriers using e2Open (TMS), including cross-docking requirements, delivery constraints, and exception management.
• Ensure accurate Sales, ERP, scheduling, and service data to facilitate planning, delivery, forecasting, and reporting. Resolve inconsistencies that could affect customer commitments.
• Coordinate service and logistics blocking issues. Assess impact, engage the right partners, recommend next steps, and communicate risks or changes to collaborators.
• Manage assigned portions of the game scheduling pipeline. Proactively identify service, transportation, regulatory, site-readiness, or customer risks and initiate the appropriate corrective workflow.
• Partner with Project Managers and cross-functional teams to fulfill project results by coordinating assigned service, scheduling, logistics, transportation, and documentation activities.
• Coordinate required documentation and closure activities from Field Service through Sales and other internal groups to support accurate completion of performed services and timely business follow-through.
• Other duties and responsibilities as assigned.

What We're Looking For

• Self-motivated and organized, capable of collaboratively coordinating multiple ongoing service, logistics, and customer priorities while contributing effectively within a POD team.
• Proven ability to build and complete coordinated work plans involving Field Service resources, transportation providers, customers, and cross-functional partners.
• Strong judgment and problem-solving skills, including the ability to evaluate dependencies, identify delivery risks, resolve exceptions, and raise concerns appropriately.
• Adaptability to changing customer needs, operational conditions, priorities, and timeframes.
• Strong customer-facing communication skills and the capacity to interpret complex scheduling or logistics information into clear expectations and following steps.
• Ability to collaborate with internal and external customers without direct authority.
• Experienced in operating diverse business systems and keeping accurate, timely data updated across service, sales, enterprise resource planning, scheduling, and transportation functions.
• Ability to maintain attention to detail, follow-through, and accountability for assigned commitments.
• Experience in service delivery, order management, field service coordination, logistics, transportation, customer operations, or a related environment is preferred.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

- Self-motivated and organized, capable of collaboratively coordinating multiple ongoing service, logistics, and customer priorities while contributing effectively within a POD team. - Proven ability to build and complete coordinated work plans involving Field Service resources, transportation providers, customers, and cross-functional partners. - Strong judgment and problem-solving skills, including the ability to evaluate dependencies, identify delivery risks, resolve exceptions, and raise concerns appropriately. - Adaptability to changing customer needs, operational conditions, priorities, and timeframes. - Strong customer-facing communication skills and the capacity to interpret complex scheduling or logistics information into clear expectations and following steps. - Ability to collaborate with internal and external customers without direct authority. - Experienced in operating diverse business systems and keeping accurate, timely data updated across service, sales, enterprise resource planning, scheduling, and transportation functions. - Ability to maintain attention to detail, follow-through, and accountability for assigned commitments. - Experience in service delivery, order management, field service coordination, logistics, transportation, customer operations, or a related environment is preferred.