CRM Junior Executive

About Playtech   

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.  

 As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com 
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?  

Playtech ‘s PTTS unit is looking for a proactive and detail-oriented CRM Junior Executive to support back-office operations and help deliver engaging player communications and journeys. 

Your influential mission. You will... 

• Work with initial requirements, specifications and change requests, translating business needs into accurate back-office and CRM configurations.
• Execute and maintain system configurations across relevant back-office platforms.
• Build, update and quality-check CRM email templates in line with campaign requirements and brand standards.
• Coordinate with stakeholders to confirm campaign content, targeting, timing and technical requirements.
• Become familiar with the different backend and CRM systems, acting as a hands-on problem solver and identifying practical solutions within system capabilities.
• Support the Operations team with day-to-day platform, campaign and configuration requests.
• Carry out checks to ensure configurations and communications are accurate, consistent and ready for launch.
• Document recurring processes, configurations and campaign setups to support knowledge sharing and operational consistency.   

Components for success. You... 

• Have strong attention to detail and a structured, goal-oriented approach to work.
• Are proactive, committed and comfortable taking ownership of assigned tasks.
• Communicate clearly and collaborate effectively with different stakeholders. 
• Can remain organized and reliable when handling multiple requests or working under time pressure.
• Have a good level of written and spoken English.
• Are a team player who is also comfortable working independently.  

You'll get extra points for...

• Previous experience in CRM, digital marketing, campaign operations, back-office operations or a similar role.
• Experience building email templates or supporting automated customer communications.
• Previous experience with Playtech IMS.  

Thrive in a culture that values... 

• Learning, professional growth and the opportunity to build hands-on CRM and gaming platform expertise.
• Ownership, collaboration and creative problem-solving. 
• Clear communication and knowledge sharing across teams. 
• An inclusive environment where different perspectives are welcomed and respected.  

Playtech Turnkey Services (PTTS) 

Playtech Turnkey Services (PTTS) specializes in developing highly tailored technology solutions around each client’s specific requirements. Alongside Playtech’s established products, the unit delivers customized solutions designed to integrate with clients’ casino ecosystems and support their individual business needs.  

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Work with initial requirements and change requests, translating business needs into accurate back-office and CRM configurations. Execute and maintain system configurations across relevant platforms. Build, update, and quality-check CRM email templates. Coordinate with stakeholders for campaign content, targeting, timing, and technical requirements. Act as a hands-on problem solver within backend and CRM systems. Support the Operations team with day-to-day platform, campaign, and configuration requests. Carry out checks for accuracy and consistency before launch. Document recurring processes and setups. Strong attention to detail, proactive, committed, and comfortable with ownership. Clear communication and effective collaboration. Organized and reliable under pressure. Good level of written and spoken English. Team player, comfortable working independently. Previous experience in CRM, digital marketing, campaign operations, or back-office operations is a plus, as is experience with Playtech IMS.