// Open Role at Pragma
Join Pragma & FirstLook as a Solutions Architect, empowering top game studios across North America and Europe with their modern game development operating system. This role blends pre-sale solution design with post-sale account growth for strategic partners.
Pragma & FirstLook are building the modern operating system for game development, trusted by over 2,000 game studios, including Square Enix, Sony, EA, Krafton, Scopely, Brain Jar Games, and more.
Pragma Engine is the game industry leading backend - cross-platform authentication, social, commerce, player data, matchmaking, telemetry, and more. Works as your backend or with your existing backend.
FirstLook (including creators.gg and player.gg) is the industry leading Player CRM that helps studios and publishers onboard, understand, and retain their players throughout a game's entire lifecycle - from first playtest to live operations. We've onboarded millions of players and power community growth for 2,000+ studios.
You'll be joining a deeply experienced team who have scaled some of the largest games in the world, including League of Legends and Destiny 2. Our team also brings platform experience from Google, Twitch, Amazon, and Microsoft.
We are a Series B company backed by globally renowned technology investors, including Greylock, Insight Partners, and Upfront Ventures.
Location: Remote, based in Europe or North America
Coverage: Strategic accounts across North America and Europe, with APAC support during overlapping hours
Employment: Full time
We're looking for a FirstLook Solutions Architect as part of the Customer Success team to work with our largest and most strategic studio and publisher partners across North America and Europe. This is a hybrid role. Half of it is pre-sale: partnering with our sales team on in-depth demos, discovery, proposals, and custom solutions for strategic deals. The other half is post-sale: owning a portfolio of enterprise accounts, making sure they get real value from FirstLook, and growing those relationships through new licenses, add-ons, and campaigns.
Our enterprise customers rarely buy something off the shelf. They run white label playtests, managed creator programs, paid player acquisition campaigns, and custom integrations. You'll be the person who figures out what a studio actually needs, designs a solution that fits, helps close it, and then makes sure it delivers. This is a high-ownership role on a small team, with a direct line to leadership and product.
6+ years in account management, solutions engineering, partnerships, or business development, ideally at a platform or SaaS company serving game studios or publishers. Track record of managing large, complex accounts and growing them commercially. Experience designing and selling custom or consultative solutions. Strong technical fluency to deeply understand products, integrations, and data flows, and explain them to technical and non-technical audiences. Excellent written and verbal communication in English. Ability to lead in-depth demos, technical discovery, and solution design for strategic opportunities. Capability to scope and build proposals for custom solutions, including white label playtests, managed creator programs, and player acquisition campaigns. Experience owning commercial conversations, including proposals, pricing, renewals, and expansion. Organized and self-directed to manage multiple strategic accounts and live deals simultaneously.