Product Specialist

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!

As a Product Specialist at Ubisoft Montréal, you will help clients make full use of the Databricks data and artificial intelligence platform. Reporting to the Product Manager for Databricks, you will serve as a product resource, helping clients understand its features and supporting them in their use of the platform.

What you’ll do

• Welcome and guide clients through product onboarding
• Conduct product demonstrations
• Coordinate training sessions
• Answer community questions about the product
• Provide client support as an escalation contact and, when needed, a first point of contact
• Gather client feedback and needs and suggest solutions to the Product Manager
• Explore new ways to use the product
• Suggest improvements to the client experience across support processes, communication channels, documentation, product discovery and the chatbot

What you bring to the team

• Hands-on Databricks experience in at least one of the following areas: business intelligence, Unity (AI) Gateway or machine learning
• Experience in a data-related role and in-depth knowledge of the Databricks platform
• Experience creating documentation, tutorials or training content
• Effective communication, interpersonal and listening skills
• A client-focused approach and commitment to supporting others
• Ability to interpret information and summarize key findings
• Ability to collaborate with a wide range of clients

What to send our way

• Your curriculum vitae highlighting relevant skills and experiences
• Relevant project links or examples of documentation, tutorials or training content

- Welcome and guide clients through product onboarding - Conduct product demonstrations - Coordinate training sessions - Answer community questions about the product - Provide client support as an escalation contact - Gather client feedback and needs and suggest solutions - Explore new ways to use the product and suggest client experience improvements - Hands-on Databricks experience (business intelligence, Unity AI Gateway, or machine learning) - Experience in a data-related role and in-depth knowledge of the Databricks platform - Experience creating documentation, tutorials, or training content - Effective communication, interpersonal, and listening skills - A client-focused approach and commitment to supporting others - Ability to interpret information and summarize key findings - Ability to collaborate with a wide range of clients