// Open Role at Wargaming
Join Wargaming HQ in Cyprus as a Service Desk System Administrator, providing essential first-line IT support to keep teams productive. Troubleshoot hardware, software, and network issues, manage IT equipment, and ensure smooth operations for a leading game developer.
As Service Desk System Administrator, you will work in the Service Desk team at Wargaming HQ in Cyprus and provide first line IT support to Nicosia staff, troubleshooting hardware, software and network issues to keep teams productive.
The Service Desk System Administrator will report to IT Manager, Cyprus.
Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.
- Respond to and resolve service desk tasks via phone, ticketing system, or in-person support- Troubleshoot hardware, software and network issues for end users- Escalate complex issues to higher-level support teams when necessary, while tracking progress and ensuring resolution- Install, configure and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment- Document all incidents, resolutions and processes in the ticketing system- Maintain accurate inventory information for IT corporate equipment- Develop and maintain detailed manuals, guides and documentation- Provide basic training and guidance to users on software applications and IT policies- Ensure compliance with company IT security policies and procedures- Oversee the purchase of IT assets and services, including obtaining quotes, placing orders and tracking deliveries- 1-3 years’ experience in a service desk or technical support role- Proficiency with operating systems (e.g., Windows, macOS, Linux) and common productivity software (e.g., Microsoft Office 365, Teams)- Experience with Active Directory, GPOs and Intune will be beneficial- Familiarity with IT ticketing systems- Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP)- Strong communication and interpersonal skills- Ability to prioritize tasks and work under pressure in a fast-paced environment- Proficiency in English, both written and verbal, to effectively communicate with users and document processes