Front of House Executive

The Opportunity

Side works with many of the world’s largest game developers and studios, helping to bring unforgettable game experiences to players around the world. This is an opportunity to become the face of one of our studios, welcoming talent, clients, visitors and colleagues into a creative, fast-moving environment. You will play a visible and trusted role in shaping the studio experience, keeping front-of-house operations running smoothly and ensuring every interaction reflects the professionalism, personality and energy of Side.

The Role

As a Front of House Executive, you will provide a professional, warm, and friendly welcome to all talent, visitors, clients and staff. You are required to deliver excellent customer service as the first point of contact at our studios. You will also provide support to other functions across the business, while ensuring a seamless and professional front-of-house service is delivered at all times.

What You’ll Be Doing

• Exceed our customers’ expectations through professionalism and quality of service
• Issue all necessary forms for ID passes to staff, production, and visitors, whilst following the correct protocol and ensuring the correct levels of access control are issued with each ID badge
• Build positive working relationships with colleagues in all department and be on hand to assist, advise and update productions when required
• Ensure all necessary required paperwork is completed by all personnel and issue relevant documents such as studio regulations and security policy
• Take accurate record and promptly relay messages to the appropriate person
• Diary management, noting relevant information relating to appointments and expected arrival times
• Maintain all documentation and databases in line with department needs
• Handle and file reception department email traffic and correspondence
• Responsible for the management of lockers and keys
• Maintain high standards of cleanliness and presentation within the reception area
• Responsible for ordering stationery and reception supplies
• Continuously review systems and processes, identifying and recommending opportunities for improvement
• Support and coach Audio and Production Runner within the reception department and ensure high levels of knowledge are maintained
• Issue additional tasks to the Audio and Production Runner when required
• Act as the first point of contact for any facility related complaints (including utilities, facilities, infrastructure, furnishings etc.)
• Complete daily, weekly, and monthly checks of premises
• Report any damage to studio facilities, fixtures and fittings promptly to the appropriate person
• Liaise with third party suppliers and services when required
• Report security issues/ risks to the appropriate person
• Observe and comply with Company health and safety policy and practices
• Offer operational support to other departments when required
• Support with setting up events within the Studio

Other Responsibilities

• Promote the Safety and Comfort of colleagues, freelancers, talent, clients and vendors
• Adhere to company Security, Confidentiality and Health and Safety procedures and ensure the compliance of the team
• Adhere to the company IT and HR procedures and ensure the compliance of the team
• Understand ethical behaviour and business practices, and ensure that your own behaviour and the behaviour of others are consistent with these standards and aligns with the values of the organisation

What We’re Looking For

• Significant experience within a similar position
• Be passionate about always delivering first class customer service
• Excellent communication and customer care skills
• Proven organisational skills
• Attention to detail
• Self-motivated with the ability to take initiative, work independently and proactively identify and complete tasks with minimal supervision
• Ability to build and maintain strong, positive working relationships with colleagues, stakeholders and external contacts
• Willing to take ownership and responsibility for tasks, ensuring they are completed to a high standard and within agreed timescales
• Ability to work effectively under pressure, manage competing priorities and meet deadlines
• Proficient in the use of Microsoft Office, including Excel, Word, Outlook, Teams, Visio and PowerPoint

What You’ll Bring to the Role

Personable and approachable – You can create a warm, welcoming and professional experience for all visitors, clients and colleagues.

Excellent communicator – You can communicate confidently, clearly and professionally with people at all levels and from different backgrounds.

Highly organised collaborator – You can manage competing priorities effectively while proactively supporting other departments during quieter periods.

Proactive problem solver – You can use your initiative to anticipate needs, resolve issues and continuously improve the front-of-house experience.

Demonstrates discretion, professionalism and integrity – you maintain confidentiality and exercise sound judgement, particularly when working with high-profile talent.

About Side

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.

For more information, visit www.side.inc.

The duties, experience requirements and role traits remain unchanged from the approved JD. The only new content is the opening attraction paragraph, with the section headings adapted for a candidate-facing advert.

Deliver excellent customer service; issue ID passes and manage access control; build positive working relationships; complete required paperwork; manage diaries and documentation; handle reception email traffic; manage lockers and keys; maintain reception area cleanliness; order supplies; review and improve systems; support and coach Audio and Production Runner; act as first point of contact for facility complaints; complete daily/weekly/monthly premises checks; report damage; liaise with third-party suppliers; report security issues; comply with health and safety; offer operational support to other departments; support event setup. Significant experience in a similar position, passionate about customer service, excellent communication and customer care skills, proven organisational skills, attention to detail, self-motivated, ability to take initiative, strong relationship-building skills, ownership, ability to work under pressure, proficient in Microsoft Office (Excel, Word, Outlook, Teams, Visio, PowerPoint).